Delivery and Returns

Delivery Costs

We offer free shipping on all orders over €50 within the EU. For orders under €50 for delivery within Germany there is a flat shipping rate of €4,90 (shipped by DHL). There is also an option of collection from our office which, of course, is free. 

We strive to provide the best quality products and speedy delivery. Orders are usually dispatched within 1-2 working days, unless we are preparing a fresh batch. Please allow 2-3 working days for delivery, including Saturdays.

Orders under €50 

DHL delivery €4,90 or collection (free)
Orders under €50 

Courier delivery (UPS or DPD) €8,90
Orders under PLN150 

Courier delivery PLN25 or Paczkomat PLN15,99
Orders over €50 

Free delivery
Orders over €50 

Free delivery
Orders over PLN150

Free delivery


Delivery outside of the EU

We can also offer shipping to the countries outside of the EU, hooray! Please get in touch before making an order so we can get a quote ready for you!

Please note that we cannot guarantee refunds on lost or damaged international orders, and cannot be responsible for any custom charges.


We are striving to provide not only the best products, but also the best service. Because we only use natural ingredients the batches may vary slightly in colour or fragrance, and you might even observe a small sediment. These are not defects, but if you do have any questions, please don't hesitate to contact us.

If you do decide that our products are not for you, we will be happy to refund you in full (including the initial delivery cost). However, you will be responsible for paying the postage cost of returning the product to us. Please contact us within 14 days of receiving your Kozmetics order. Please note that we can only accept unopened goods.


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