Terms and Conditions

Terms of Sale

You will be asked to agree to these terms of sale before you place an order for any product from our website.


In these terms of sale, the term “we” means KOZMETICS (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

How to order

The advertising of products on our website creates an “invitation to treat”; and your order of any product makes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps: (i) you add the products you wish to purchase to your shopping cart, and then proceed to the checkout; (ii) if you are a new customer, you should then create an account with us and log in; if you are an existing customer, you must enter your login details; or you can just enter your details and continue as a guest (iii) once you are logged in or have entered your details, you must select your preferred method of delivery and confirm your order and your consent to the terms of sale; (iv) you will be asked to choose a method of payment; you can choose between paying with PayPal or direct bank transfer; if you have chosen PayPal you will be then transferred to the PayPal website, and PayPal will handle your payment; if you have chosen direct bank transfer then we will send you our bank details and proceed with step (v) after we have received the full payment; (v) we will then send you an initial acknowledgement; and (vi) once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

We will not create a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.

The only language in which we provide these terms of sale is English.

The products

We sell natural handmade beauty products.

Price and payment

Prices for products are quoted on our website. In addition to the price of the products, you may have to pay a delivery charge, which will be as stated when you pay for the product.

Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.

The prices on the website include all value added taxes (where applicable). EU countries: VAT will be added to your order unless you provide us with a valid VAT identification number that is valid for import/export in the country you live in. If you do not provide us with a valid VAT number, then we are obliged by to charge VAT on your order. For international orders outside of the EU there may be import and custom duties and taxes applicable to your shipping destination that we cannot be held responsible for. If you have questions about these taxes please contact your local customs office.

Payment for all products must be made by Paypal or direct bank transfer to our bank account.

Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.

Product availability

We aim to only display products on this website which are in stock. However, all products and services are subject to availability. If your order cannot be fulfilled within our usual dispatch time you will be contacted.

Returns policy

Under the Distance Selling Regulations, you may cancel a contract to purchase any product from us at any time within 14 working days after the day you received the relevant order (subject to the limitations set out below).

In order to cancel a contract in this way, you must give to us written notice of cancellation.

If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received them.

If you cancel a contract on this basis, you will be refunded in full (including the cost of sending the products to you). However, you will be responsible for paying the cost of returning the product to us.

If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.

If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.

Consumers: statutory rights

Any statutory rights of out customers, which cannot be excluded or limited, will not be affected by the terms of sale.

Product liability

Please note that the stability and nature of our products may be altered depending on transportation and storage conditions.

The information on this website is as comprehensive and current as we can make it and is provided in good faith, but we cannot be responsible for any actions or loss arising the misuse of this information. The information published on our website is not intended as a substitute for personal medical advice. Before making any decision regarding your personal health, please consult a GP. Pregnant women, the elderly, those with skin sensitivities or problems, or those with difficult medical conditions should be particularly careful when applying products with essential oils. It is always recommended to conduct a small patch test before using any product. You are solely responsible for compliance with all laws and regulations applying to the use of our products.

In no circumstances we will be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

Terms of use

By using our website, you accept our terms and conditions in full. If you disagree with these terms or any part of these terms, you must not use our website. If you register with our website we will ask you to expressly agree to these terms and conditions.

Our website uses cookies. By using our website and agreeing to these terms, you consent to our use of cookies in accordance with the terms of our cookies policy.

Use of this website

Unless otherwise stated, we own the intellectual property rights in this website. Subject to the licence below, all these intellectual property rights are reserved.

You may view, download, and print pages from the website for your own personal use. However, anyone making use of any information contained in this website or provided by us, must exercise their independent judgement in determining its appropriateness for a particular purpose or use.

We strive to keep the information on this website and in our publications accurate. However, we are not liable for any inaccuracies that may exist or and in no event we will be liable for any loss or damage arising in connection with the use of this website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. We do not bear any responsibility for the content of the linked websites, they are provided for your convenience or to provide further information.

Product reviews

“Your reviews” in these terms and conditions means material that you submit to us for publication on our website. By submitting your reviews you warrant that they fully comply with these terms of use. Your reviews must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party. Moreover, they must be appropriate, civil, and in accord with generally accepted standards of etiquette and behaviour on the internet. We reserve the right to edit or remove any reviews submitted to our website. You grant us a worldwide, irrevocable, royalty-free licence to use, publish, and distribute your reviews in any existing or future media.

Privacy and Security

Our company takes security and privacy of ALL of your data very seriously. Your information will not be abused in any way. We do not rent, share, sell, or by any other method give your email address to anyone. We will not make your personal details available outside our company without your consent, unless obliged by law.

Registration and Account

If you register as our customer we will not use your private information in any way. You do not have to sign up to an account with us but can do so during the check out process. You can still shop with us and browse our website without registering a customer account. Your details will not be stored and you will have to provide your address and contact details every time you place a new order

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